Shipping policy

Click & Collect or Delivery?

We offer a range of options to make sure that have your order as soon as your pet needs it.

 

Click & Collect

You can collect your order from McCaskie Country Stores in Stirling for free. The store has trained pet experts who will be able to offer you product advice, as well as giving you a great opportunity for your pet to try any of our products. 

 

Delivery Time

If your order is in stock we aim to dispatch the order within 24 hours. If part or all of your order is out of stock the order will be dispatched once all items are available. Please note that at busier times, we aim to ship your orders within 48 hours (Monday-Friday).

Larger orders are sent by DPD or DHL, and this is a Next Day service. You will receive an automated message from these couriers with a delivery time. This is a Monday to Friday service, if you place your order on Friday, it will be delivered on Monday/Tuesday the following week.

Smaller orders are sent via Post Office, we use the Tracked 48 service. If you require next day delivery on an item where postage is listed as "UK Light" please contact us for further details.

 

Our Couriers

Once we send your item and you request a 'safe place' directly with the couriers when you receive notification from them, we will not accept any responsibility for missing items.

 

Free delivery over £50

Spend over £50 on our store to qualify for free first class delivery through Royal Mail. Heavy items are excluded from this and do carry a set delivery charge. Some items may be sent by courier at no extra charge. Please allow five working days for delivery.